Privacy Policy

Murielle Hair Braids ("we", "us") respects your privacy. This policy explains what information we collect when you book an appointment, shop our products, contact us, or support the Hope Initiative, and how we use and protect it.

Contact details you provide (name, email, phone) when booking, ordering, or contributing.

Appointment and order details, including styles, products, and reference images you upload.

Payment information processed securely by Stripe — we never see or store your full card number.

Limited technical data (such as cookies and device information) to operate and improve the site.

To schedule and manage appointments, fulfill orders, and process payments.

To send confirmations, receipts, reminders, and service updates.

To respond to inquiries and provide customer support.

To administer the Hope Initiative, including contribution receipts and impact updates.

To comply with legal obligations and protect against fraud or misuse.

By providing your mobile number, you consent to receive SMS text messages from Murielle Hair Braids regarding appointment confirmations, appointment reminders, scheduling and rescheduling updates, cancellations, payment confirmations, order and shop updates, customer support, promotional offers, and Murielle Hope Initiative donation acknowledgements and impact updates.

Message frequency varies. Message and data rates may apply.

Reply STOP at any time to unsubscribe, or reply HELP for assistance.

We do not sell, rent, or share your mobile phone number with third parties for their marketing purposes.

Consent to receive SMS messages is not a condition of purchasing any goods or services.

We do not sell your personal information. We share data only with service providers who help us operate — such as Stripe (payments), Supabase (database hosting), Cloudinary (media), and Resend (email) — under appropriate confidentiality obligations, or where required by law.

You may request access to, correction of, or deletion of your personal information by emailing us. You can unsubscribe from non-essential emails at any time.

We retain information only as long as necessary for the purposes described or as required by law, and we use reasonable administrative and technical safeguards to protect it. No method of transmission is perfectly secure.

If you have questions, contact us at info@muriellehairbraids.com.